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Store Policy

Customer Care

  • We recommend removing your jewellery before showering, swimming or exercising. Or ensure to wipe completely dry after coming into contact with moisture.

  • Allow perfume, lotions and creams to be absorbed into skin before putting on your jewellery.

  • After use, clean jewellery gently with a soft dry cloth to remove any oil or dust and restore their shine.

  • When not in use, store your jewellery in your jewellery box in cool, dry place to prevent oxidation, scratching and chains getting tangled.

  • Please be careful and prevent your jewellery from knocking into counter tops and rubbing against each other. Jewellery damaged by misuse or mishandling by the customer is not considered a manufacturing fault. 

    • To clean your jewellery:

  • Wipe down after each wear. When you remove your jewellery for the day, get in the habit of giving it a quick wipe with a soft cloth or a jewellery cloth.

  • Remove dirt. If there is any dirt embedded in the crevices of the jewellery, use a cotton swab or a soft-bristled baby toothbrush to gently remove it.

  • Dry thoroughly. After the jewellery is rinsed, se a soft, lint-free cloth, dry the jewellery and buff the surface so it shines.

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    • WARRANTY

    We offer a 12-month warranty against manufacturing faults from the date of purchase on items with proof of purchase. Our warranty covers faulty items only. It does not cover general wear & tear, damage caused by misuse or mishandling.  Please refer to our care instructions above for general care instructions.

    Our pieces come with a guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault.

     Privacy & Safety

    The Oracle does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures. By using this Website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

    Return Policy

    Refunds are not eligible unless other issues are noted.

    To be eligible for returns

    • Product bust be unworn and still in the packaging it arrived in.

    • Must be returned within 14 days of receiving package (return address will be provided upon email).

     

    All return enquiries can be emailed to theoraclepnk@gmail.com for further requirements and processing.  

    Payment Methods

    Credit / Debit Cards

    PAYPAL

    Offline Payments in store

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